Shipping & Refund Policy

Delivery timelines, shipping costs, and how returns and refunds work at NicheStore.

Last updated: June 16, 2026

Shipping

  • We ship pan-India via trusted courier partners.
  • Orders are processed within 1–2 business days after payment confirmation.
  • Standard delivery: 3–7 business days depending on your pincode.
  • Free shipping on orders above ₹1,999. Below that, a flat ₹99 shipping fee applies.
  • You will receive tracking details by email once your order is dispatched.

Order tracking

  • View order status anytime from My Orders in your account after signing in.
  • Statuses: Paid → Shipped → Delivered. Contact us if tracking is not updated within 48 hours of dispatch.

Returns & exchanges

  • We accept returns within 7 days of delivery for unused items in original packaging.
  • Personal care, wellness consumables, and items marked final sale are not eligible for return.
  • To initiate a return, email hello@nichestore.com with your order ID and reason.
  • Return shipping is borne by the customer unless the item arrived damaged or incorrect.

Refunds

  • Approved refunds are processed within 5–7 business days to your original payment method.
  • Wallet-only orders are refunded to your NicheStore wallet balance.
  • Partial refunds may apply for opened or lightly used items at our discretion.
  • Razorpay payment gateway fees, if any, are non-refundable as per bank policies.

Damaged or wrong items

  • Report damaged or incorrect items within 48 hours of delivery with photos.
  • We will arrange a replacement or full refund including shipping at no extra cost.

Cancellations

  • Orders can be cancelled before dispatch by contacting support.
  • Once shipped, cancellation is not possible — please request a return after delivery.

Contact

  • Shipping & refund queries: hello@nichestore.com
  • Include your order ID for faster resolution.